We believe in the dignity and worth of all human beings.
We recognize the right of humane treatment of anyone experiencing substance abuse
problems, gambling problems, mental health concerns and other problems.
We value an environment which is caring, open, trusting, accepting and welcoming. We
celebrate the diversity of people, perspectives, cultures, skills and other areas.
We will assist in the improved quality of life of every person served, endeavouring to provide
the highest feasible quality of care.
We will maintain proper professional relationships with all persons served, assisting them to
help themselves, and referring them promptly and appropriately to other programs or
individual professionals when their treatment plan so indicates.
We will respect confidentiality with regard to records and materials concerning persons served
in accordance all applicable laws and standards.
We will ensure that all interpersonal interactions with clients served are non-exploitive and
essential to their good recovery.
We will give due respect to the rights, views, and positions of other addiction counsellors and
We will respect agency policies and procedures and cooperate with any associated agency
management as long as this remains consistent with recognized standards, procedures, and
We will contribute ideas and findings regarding alcohol and other drug addiction treatment and
recovery through appropriate channels to professionals in the field.
We will regularly evaluate personal strengths, limitations, biases, or levels of effectiveness,
always striving for self-improvement and seeking professional development by means of
further education and training
YOUR RIGHTS AS A CLIENT
COH-CARC is taking every initiative to ensure that your welfare is affirmed and protected andthat your concerns will be responded to in a professionally responsibly manner.
You have the right to be treated with respect.
You have a right to be informed about the counselling process. You have the right to know thatthe information you share in counselling is confidential with some exceptions as listed under the Section – “Confidentiality.”
COH-CARC strives to maintain an ethical and professional standard that is consistent with thestandard of care required of service providers and counsellors. Should you feel that an ethicalviolation has occurred through which you have experienced some measure of harm, you have aright to register a complaint.
You have a right to expect as much visual and auditory privacy as may be reasonably providedgiven the limitations of current facilities. Should you have concerns in this regard, please speak to your counsellor.
COH-CARC is aware of the diverse difficulties and the feelings of ambivalence that usuallyprecedes and surrounds any one who has made a decision to come for counselling or any onewho is in crisis or any one who has been recommended for counselling. The desire for healing,hope, personal and interpersonal health does not reduce the personal struggles, the ongoingchallenges and difficulties that are associated with the process of counselling, neither does italleviate the doubts, or answers the queries that you might have.
Since COH-CARC is interestedin ensuring that you have sufficient knowledge about our services and the process ofcounselling the following information is provided in order to allow you to have the knowledgethat is necessary to make an informed decision about counselling. Should you at any time havequestions that are not addressed below, you are encouraged to talk to your counsellor.